Refund & Cancellation Policy

1. Overview

FINOVATECH SOLUTIONS PRIVATE LIMITED provides digital recharge and bill payment services through authorized telecom operators, utility providers, and payment gateways. While most transactions are processed instantly, there may be situations where transactions fail or remain pending.

2. Failed Transactions

If a transaction fails but the payment amount has been deducted from the user's account, the refund will be processed automatically according to the payment gateway or service provider policies.

• Refunds are generally processed within 3 to 7 business days.
• The refund will be credited to the original payment method used during the transaction.
• In some cases, delays may occur due to banking or payment gateway processing time.

3. Mobile & DTH Recharge Refunds

For mobile recharge or DTH recharge services:

• If the recharge fails and the payment is deducted, the refund will be processed automatically.
• If the recharge is successfully processed by the operator, it cannot be reversed or refunded.
• Users must ensure that the mobile number or DTH account number entered is correct.

4. Bill Payment Refunds

For electricity, water, gas, or other utility bill payments, refunds are only applicable if the transaction fails and the payment amount is deducted. Successful bill payments cannot be canceled once processed by the utility provider.

5. User Responsibility

Users are responsible for entering correct information while making transactions.

• Incorrect mobile numbers or consumer numbers may lead to successful but incorrect transactions.
• FINOVATECH SOLUTIONS PRIVATE LIMITED will not be responsible for refunds in such cases where incorrect details are provided by the user.

6. Cancellation Policy

Once a recharge or bill payment transaction is initiated and successfully processed, it cannot be canceled. Users are advised to verify all details before confirming the payment.

7. Contact Support

If you face any issues related to transactions or refunds, you may contact our support team through the contact information available on the website. Our team will assist you in resolving the issue as quickly as possible.