Terms & Conditions

1. Acceptance of Terms

By using the services provided by FINOVATECH SOLUTIONS PRIVATE LIMITED, you agree to be bound by these Terms of Service. If you do not agree with any part of these terms, you should discontinue the use of our services immediately.

2. Services Offered

FINOVATECH SOLUTIONS PRIVATE LIMITED provides digital payment and utility services including:

• Prepaid mobile recharge services.
• DTH recharge services.
• Utility bill payments such as electricity, water, and gas.
• Other digital financial services available on the platform.

All transactions are processed through authorized service providers and payment gateways.

3. User Responsibilities

Users must ensure that the information provided during transactions is accurate and complete.

• Users are responsible for entering the correct mobile number, DTH account number, or consumer number.
• FINOVATECH SOLUTIONS PRIVATE LIMITED will not be responsible for incorrect transactions caused by wrong information entered by users.
• Users must ensure sufficient balance before initiating transactions.

4. Transaction Processing

Recharge and bill payment transactions are processed through telecom operators, utility providers, and payment gateways. While most transactions are processed instantly, delays may occur due to operator or network issues.

5. Refund Policy

In case of failed transactions where the payment is deducted but the recharge or bill payment is not successful, the amount will be automatically refunded according to the payment gateway or service provider policies.

6. Service Availability

FINOVATECH SOLUTIONS PRIVATE LIMITED strives to maintain uninterrupted services. However, service interruptions may occur due to technical maintenance, network failures, or third-party service provider issues.

7. Limitation of Liability

FINOVATECH SOLUTIONS PRIVATE LIMITED shall not be held liable for any indirect losses, delays, or transaction failures caused by telecom operators, utility companies, payment gateways, or other third-party service providers.

8. Changes to Terms

We reserve the right to modify or update these Terms of Service at any time without prior notice. Users are advised to review this page regularly for updates.

9. Contact Information

If you have any questions regarding these Terms of Service, please contact us through the official support channels provided on our website.